A deposit of half the total bill is due within 2 weeks of receiving confirmation in order to secure the reservation. The reserving party must pay the entire balance due prior to the event. Reserving parties will forfeit their deposit if event is cancelled less then 6 months from event date. If event is cancelled more then 6 months from event a processing fee will be deducted from the deposit.
Reserving parties will be charged a cancellation fee for weekend (Friday, Saturday & Sunday) events that are not cancelled 5 working days before their events. Reserving parties will be charged a cancellation fee for a weekday (Monday – Thursday) events that are not cancelled 48 hours prior to their event.
If your organization/department decides not to meet one week and does not cancel that particular meeting, a cancellation/no show fee will be charged! Monitors will check the rooms for each reservation to assure all meeting rooms reserved are being utilized. It is your responsibility to cancel the reservation if you decide not to meet. Two consecutive no-shows will result in the loss of the entire reservation. You will not be penalized if you cancel a meeting within the guidelines even if you cancel several meetings.
For cancellation notices please contact the Reservations Office (512) 245-2264Monday – Friday from 8:00 am to 5 pm. Weekend events must be canceled by Friday at 5 pm to avoid cancellation fees.
Reservations for the upcoming weekend must be made by Wednesday before 5:00 pm