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Assessment

The LBJ Student Center uses assessments to track our progress, find new areas of improvement, and provide valuable support for the work we do and the people we reach. The PALM office oversees and utilizes all of the assessments in the departments within the Student Center. 

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Executive Summaries: Assessment to Action Plan
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Different Assessments We Conduct in the LBJSC

 

EBI Assessment Surveys
(Student Leader EBI and LBJ Student Center EBI)

The Educational Benchmarking International (EBI) Survey is an annual assessment that encompasses the entire Texas State community. This tool provides valuable insights into how our programs and services compare with other Student Center's across the country.

 

Customer Satisfaction Surveys
(Paws Market and Conference Services)
This survey gives us feedback from our customers in the LBJ Student Center. We use this data in order to assess our products and services to gather new ideas and address anything that needs to be changed to better serve our customers.

 

Traffic Count Assessment
(Traffic Count and Spot Traffic Count)

The traffic count assessment takes place once a semester, one day in the Fall semester and a full week during the Spring semester. This is a time for us to determine our peak times and locations during each day. This assessment helps in determining the best time/location to hold a program, when our services are busiest and need the most staff support and even where to place information so that it is easy to access. This is our largest assessment of the year.

 

Event and Program Satisfaction Surveys
(PAWS Preview, Housing Fair, Involvement Fair, etc.)
The event and program satisfaction surveys serve as important feedback from our attendees at various events organized by the LBJ Student Center. The surveys provide specific data on the types of programs, times and locations that best serve Texas State students. 

 

Annual Tenants Survey
(Student Center Operations)

This survey is a way for us to reach out to our partners that are located in the LBJ Student Center but are not a part of our department. This is a mechanism for us to make sure that our tenants in the Student Center are well served and have all the proper tools in order to serve their customers.